Contact Us
Welcome to Our Contact Center
At Stone and Strap, we believe that excellent customer service is an essential part of every successful shopping experience.
Whether you have questions about our products, need assistance with an order, require help with shipping information, want to inquire about returns, or simply need general support, our team is here to help.
We are committed to providing professional, timely, and transparent assistance to all customers.
How to Reach Us
Customers may contact Stone and Strap through the following support channels.
Email Support
For general inquiries, order assistance, returns, refunds, shipping questions, and customer support requests, please contact us at:
Support Email:
Our team reviews customer inquiries regularly during business hours and works to respond as quickly as possible.
Phone Support
Customers who prefer direct communication may contact us using the phone number below:
Contact Number:
+1 (704) 674-5233
Phone support is available during normal business operating hours.
Live Chat Support
Stone and Strap provides live chat support to assist customers with questions and concerns.
Live Chat Availability:
24 Hours a Day
7 Days a Week
Live chat support may be accessed directly through our website when available.
Business Hours
Our primary customer service operating hours are:
Monday – Friday
9:00 AM – 5:00 PM
Support requests submitted outside business hours will be addressed as soon as possible during the next available business period.
Mailing Address
Business Address: 1837 Cross Point Road Matthews, NC 28105 United States
Please do not return products to this address unless specifically instructed by our customer support team.
Authorized return instructions will be provided separately when applicable.
Order Support
Customers may contact us regarding:
• Order status
• Order updates
• Shipping information
• Tracking assistance
• Product questions
• Billing concerns
• Delivery issues
• Return requests
• Refund inquiries
• Exchange requests
To help us assist you more efficiently, please include your order number whenever possible.
Shipping Questions
If you have questions regarding:
• Shipping timelines
• Tracking information
• Carrier updates
• Delivery concerns
• Lost packages
• Damaged shipments
Please review our Shipping Policy or contact our support team for assistance.
Returns and Refunds
For questions related to:
• Returns
• Refunds
• Exchanges
• Damaged items
• Incorrect products
• Replacement requests
Customers should review our Return and Refund Policy or contact support directly.
Privacy and Security Inquiries
Questions regarding personal information, data handling practices, privacy rights, or website security may be directed to our support team.
Additional information is available in our Privacy Policy.
Business Information
Business Name: Stone and Strap
Contact Number: +1 (704) 674-5233
Support Email: support@stone-and-strap.store
Business Hours: 9:00 AM – 5:00 PM
Live Chat Support: Available 24/7
Business Address: 1837 Cross Point Road Matthews, NC 28105 United States