Stone and Strap is an e-commerce brand focused on offering high-quality belts and everyday accessories through our online store. Our main goal is to provide customers with a reliable, smooth, secure, and transparent shopping experience from the moment they visit our website until final delivery and even after purchase through ongoing customer support. We are committed to handling your information responsibly and in a way that supports a safe and efficient shopping experience.

Our store operates on Shopify, which provides the technical infrastructure used for displaying products, processing orders, managing checkout, and handling secure payments. Shopify helps ensure that our platform runs smoothly and that customer transactions are processed securely. By using our website, placing an order, or contacting us through any support channel, you agree to the data handling practices and policies described in this Privacy Policy.

Understanding the Customer Journey

At Stone and Strap, the customer experience follows a simple and structured process designed to ensure clarity and convenience at every step. A typical journey includes:

  • Browsing our collection of belts and accessories
  • Adding selected items to the shopping cart and placing an order
  • Providing contact, shipping, and billing details for order processing
  • Receiving order confirmation and updates regarding order status
  • Order processing, shipping, and final delivery to the customer’s address
  • Accessing customer support for returns, refunds, exchanges, or general inquiries

We only collect and process the information necessary to ensure that each stage of this journey is completed efficiently, accurately, and securely. This helps us provide a seamless shopping experience while maintaining proper service standards.

Personal Information We Collect

To process orders, deliver products, and provide customer support, we collect certain essential information. This may include:

  • Contact Information: Name, email address, phone number, and shipping or billing addresses
  • Payment Information: Payment method details, which are securely processed through our payment partners and not fully stored by us
  • Order Data: Information related to products viewed, purchased, shipped, exchanged, or returned
  • Account Details: Login credentials, account activity, and saved preferences where applicable
  • Support Records: Communication history including emails, chat messages, and other customer service interactions

This information is collected only when necessary and is used strictly to support order fulfillment, communication, and customer service operations.

How We Use Your Information

Your information is used solely for legitimate business purposes connected to your interaction with Stone and Strap. These purposes include:

  • Processing, confirming, and fulfilling customer orders
  • Managing shipping, delivery timelines, and logistics coordination
  • Providing order updates, notifications, and customer support assistance
  • Handling returns, refunds, exchanges, and related service requests
  • Improving website performance, usability, and customer experience
  • Preventing fraudulent activity and maintaining platform security
  • Meeting legal, regulatory, and compliance obligations where required

We do not collect unnecessary personal data, and we do not use customer information for unrelated or unauthorized purposes.

Logistics, Shipping & Delivery

Order processing begins once payment has been successfully confirmed and verified. After this step, orders are prepared for shipment according to our internal fulfillment procedures.

Delivery times may vary depending on customer location, shipping method, and carrier performance. Estimated delivery timelines, order cut-off times, and tracking information are provided during checkout and also shared through email updates after the order has been placed.

If any unexpected delays occur due to weather, logistics issues, carrier delays, or other unforeseen circumstances, Stone and Strap will inform customers as soon as reasonably possible and provide relevant updates whenever available.

Returns, Refunds & Issue Resolution

We aim to handle all return, refund, and order-related issues in a fair, transparent, and timely manner. Eligibility for returns or refunds depends on product condition, order type, and the specific situation involved.

Once a return or refund request is approved, refunds are issued to the original payment method within a standard processing period, subject to banking and payment provider timelines.

Customers who wish to request a return or refund must contact us directly and provide relevant order details so that the request can be reviewed and processed appropriately.

Support & Communication

Customers can contact Stone and Strap for assistance through multiple support channels depending on the nature of their inquiry:

  • Email: For detailed inquiries, order issues, and document sharing
  • Phone: For direct support during business hours
  • Live Chat / Contact Forms: For quick questions and general assistance

We aim to respond to all customer inquiries in a timely and clear manner, ensuring that issues are addressed efficiently across all communication channels.

Data Sharing & Security

We only share necessary customer information with trusted third-party service providers to complete essential business operations. These include:

  • Shopify: For website hosting, store management, and checkout functionality
  • Payment Providers: For secure processing of payments and financial transactions
  • Shipping Carriers: For handling delivery and logistics services

We implement appropriate security measures to help protect your personal data from unauthorized access, misuse, or disclosure. However, no online system can guarantee complete security. Customer data is retained only for as long as necessary to fulfill orders, provide customer support, comply with legal requirements, or meet business obligations.

Your Rights & Policy Updates

Depending on your location and applicable laws, you may have the right to request access to your personal data, request corrections to inaccurate information, request deletion of certain data, or opt out of specific communications.

All requests related to your personal data can be submitted through our official contact channels, and we will respond in accordance with applicable legal requirements.

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational needs. The most recent version will always be available on our website.

Business Info

Business Name: Stone and Strap
Email: support@stone-and-strap.store
Business Hours: 9:00 AM – 5:00 PM
Address: 1837 Cross Point Road, Matthews, NC 28105, United States
Live Chat Support: Available 24/7