Privacy Policy
Introduction
At Stone and Strap, we respect and value the privacy of every visitor, customer, and user who interacts with our website. We understand that online privacy is important, and we are committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Stone and Strap collects, uses, stores, protects, shares, and manages personal information when customers visit our website, browse our products, place orders, communicate with our support team, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.
This Privacy Policy should be read together with our Shipping Policy, Return and Refund Policy, Privacy Policy, Payment Policy, Terms of Service, and Cancellation Policy are available on our website.
Our Commitment to Privacy
Protecting customer information is a fundamental part of our business operations.
Stone and Strap is committed to:
• Maintaining transparency regarding information collection.
• Using customer information responsibly.
• Implementing reasonable security measures.
• Protecting customer trust.
• Complying with applicable privacy and consumer protection requirements.
We continuously review our processes and systems to improve the security and integrity of customer information.
Information We Collect
When customers interact with Stone and Strap, certain information may be collected either directly from customers or automatically through website technologies.
The information collected may vary depending on how customers use our website and services.
Personal Information You Provide
Customers may voluntarily provide information including:
• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order details
• Customer support communications
• Account information when applicable
• Information submitted through forms
• Survey responses
• Feedback submissions
This information is generally collected when customers:
• Place an order
• Contact customer support
• Subscribe to communications
• Submit inquiries
• Participate in promotions
• Create an account if available
Payment Information
When purchases are made, payment information may be collected and processed through secure third-party payment providers.
Depending on the payment method selected, payment providers may collect:
• Credit card information
• Debit card information
• Billing details
• Payment verification information
Stone and Strap does not store complete payment card information on its servers.
Payment transactions are processed through secure payment gateways designed to meet industry security standards.
Customers should also review the privacy policies of payment providers used during checkout.
Additional information may be available in our Payment Policy.
Automatically Collected Information
Certain information may be collected automatically when visitors access our website.
This information may include:
• IP address
• Browser type
• Device type
• Operating system
• Website activity
• Pages viewed
• Time spent on pages
• Referral sources
• Click behavior
• Session information
• Geographic region information
• Website performance data
This information helps us improve website functionality, security, performance, and user experience.
Cookies and Similar Technologies
Stone and Strap may use cookies and similar technologies to improve website functionality and customer experience.
Cookies are small files stored on a visitor’s device that help websites remember preferences and activity.
Cookies may be used for:
• Website functionality
• Shopping cart operation
• User preferences
• Analytics
• Performance monitoring
• Security purposes
• Marketing activities
Customers may manage cookie preferences through their browser settings.
Disabling certain cookies may affect website functionality and user experience.
Customers can learn more through our Cookie Policy when available.
How We Use Information
The information we collect may be used for legitimate business purposes, including:
• Processing orders
• Fulfilling purchases
• Delivering products
• Providing customer support
• Responding to inquiries
• Improving website performance
• Personalizing customer experiences
• Preventing fraud
• Enhancing security
• Managing promotions
• Conducting analytics
• Sending order updates
• Sending service-related communications
• Complying with legal obligations
We use collected information only when reasonably necessary to provide and improve our services.
Order Processing and Fulfillment
Customer information is necessary for fulfilling purchases and managing transactions.
Information may be used to:
• Verify orders
• Process payments
• Arrange shipping
• Generate shipping labels
• Provide tracking updates
• Manage returns
• Process refunds
• Resolve delivery issues
Order fulfillment activities are also governed by our Shipping Policy and Return and Refund Policy.
Customer Support Communications
When customers contact Stone and Strap, information may be used to:
• Respond to inquiries
• Resolve issues
• Investigate claims
• Verify customer identity
• Improve service quality
Support communications may be retained for quality assurance, training, dispute resolution, fraud prevention, and operational purposes.
Marketing Communications
Customers may choose to receive promotional communications from Stone and Strap.
Marketing communications may include:
• Product announcements
• Promotional offers
• Store updates
• Special events
• Seasonal campaigns
Customers may unsubscribe from promotional emails at any time by following the instructions included in those communications.
Operational communications related to purchases may still be sent when necessary.
Fraud Prevention and Security
Protecting customers from fraud is an important part of our operations.
Information may be used to:
• Detect suspicious activity
• Prevent unauthorized transactions
• Verify identities
• Investigate fraud
• Monitor security threats
• Enforce company policies
Fraud prevention systems may automatically evaluate certain transactions for security purposes.
Sharing Information
Stone and Strap does not sell customer personal information.
However, information may be shared with trusted third parties when necessary to operate our business.
Examples may include:
• Payment processors
• Shipping carriers
• Fraud prevention providers
• Website service providers
• Analytics providers
• Customer support platforms
• Legal advisors
• Regulatory authorities when required
Third parties receive only the information reasonably necessary to perform their services.
Service Providers
Certain business operations rely on third-party service providers.
These providers may assist with:
• Payment processing
• Shipping logistics
• Website hosting
• Technical support
• Email communications
• Analytics services
• Security monitoring
We take reasonable steps to work with providers that maintain appropriate security standards.
Legal Requirements
Information may be disclosed when required to:
• Comply with legal obligations
• Respond to lawful requests
• Protect company rights
• Prevent fraud
• Enforce agreements
• Protect customers
• Protect public safety
Such disclosures will be made only when reasonably necessary or legally required.
Data Retention
Stone and Strap retains information only for as long as necessary to:
• Fulfill business purposes
• Complete transactions
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records
Retention periods may vary depending on the type of information involved.
When information is no longer required, reasonable efforts may be made to securely delete or anonymize it.
Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information.
Security measures may include:
• Secure website technologies
• Encryption technologies
• Access controls
• Monitoring systems
• Fraud prevention procedures
• Internal security practices
Although we strive to protect customer information, no system can guarantee absolute security.
Customers should also take reasonable precautions when using online services.
Customer Rights
Depending on applicable laws and jurisdiction, customers may have certain privacy rights.
These rights may include:
• Accessing personal information
• Correcting inaccurate information
• Requesting deletion of information
• Requesting information regarding data usage
• Objecting to certain processing activities
• Withdrawing consent where applicable
Customers wishing to exercise privacy-related rights may contact our support team.
Requests may require identity verification before processing.
Children’s Privacy
Stone and Strap does not knowingly collect personal information from children under the age of 13.
Our website and services are intended for general audiences and are not directed toward children.
If we become aware that personal information has been collected from a child without appropriate authorization, reasonable steps may be taken to remove such information.
Third-Party Websites
Our website may contain references, integrations, or links to third-party websites.
Stone and Strap is not responsible for:
• Third-party privacy practices
• Third-party content
• Third-party policies
• Third-party security practices
Customers are encouraged to review the privacy policies of any external websites they visit.
International Visitors
Stone and Strap operates primarily within the United States.
Visitors accessing our website from other regions acknowledge that information may be processed and stored in accordance with applicable United States laws and business operations.
Policy Updates
Stone and Strap reserves the right to update, modify, revise, or replace this Privacy Policy at any time.
Changes become effective immediately upon publication unless otherwise required by law.
Customers are encouraged to periodically review this Privacy Policy to remain informed regarding how information is collected, used, and protected.
Contacting Us
Questions regarding this Privacy Policy may be directed to our customer support team using the contact information provided below.
We are committed to addressing privacy-related concerns in a professional and timely manner.
Business Information
Business Name: Stone and Strap
Contact Number: +1 (704) 674-5233
Support Email: support@stone-and-strap.store
Business Hours: 9:00 AM – 5:00 PM
Live Chat Support: Available 24/7
Business Address: 1837 Cross Point Road Matthews, NC 28105 United States