Payment Policy

Payment Policy

Introduction

At Stone and Strap, we are committed to providing a secure, transparent, and convenient payment experience for all customers. This Payment Policy explains how payments are processed, accepted payment methods, payment verification procedures, billing requirements, security measures, refunds, chargebacks, and other payment-related matters.

By placing an order through our website, you agree to the terms outlined in this Payment Policy as well as our Shipping Policy, Return and Refund Policy, Privacy Policy, Payment Policy, Terms of Service, and Cancellation Policy.

We encourage customers to carefully review this policy before making a purchase.

Accepted Payment Methods

Stone and Strap accepts a variety of secure payment methods to make purchasing convenient and accessible.

Available payment methods may include:

• Credit Card
• Debit Card

• Other payment methods displayed during checkout

Available payment methods may vary depending on customer location, device compatibility, payment provider availability, and operational requirements.

Stone and Strap reserves the right to add, remove, or modify accepted payment methods at any time without prior notice.

Payment Authorization

All payments are subject to authorization and verification before an order is approved for processing.

When an order is submitted, the customer’s financial institution or payment provider may perform authorization checks to verify:

• Payment validity

• Available funds

• Card authenticity

• Account security

• Transaction legitimacy

Authorization does not guarantee order acceptance.

Orders remain subject to inventory availability, fraud review procedures, and compliance checks.

Billing Information Requirements

Customers are responsible for providing accurate and complete billing information during checkout.

Required billing information may include:

• Full legal name

• Billing address

• Contact phone number

• Email address

• Payment information

• Postal code

Providing incorrect billing information may result in:

• Payment declines

• Processing delays

• Verification requests

• Order cancellation

Stone and Strap is not responsible for delays resulting from inaccurate customer information.

Payment Security

Protecting customer payment information is one of our highest priorities.

Payment transactions are processed through secure third-party payment providers that utilize industry-standard security technologies designed to protect financial information.

Security measures may include:

• Encryption technologies

• Fraud monitoring systems

• Secure payment gateways

• Verification protocols

• Transaction screening procedures

Stone and Strap does not store complete payment card details on its servers.

Customers are encouraged to use secure internet connections when completing transactions.

Currency

Unless otherwise stated, all prices displayed on the Stone and Strap website are listed in United States Dollars (USD).

Customers purchasing from outside the United States may be subject to:

• Currency conversion fees

• Foreign transaction fees

• Banking fees

• Payment provider charges

Such fees are determined by financial institutions and are not controlled by Stone and Strap.

Pricing Accuracy

We make every reasonable effort to ensure pricing information is accurate.

However, pricing errors may occasionally occur due to:

• Technical issues

• System errors

• Human error

• Inventory synchronization problems

• Third-party integration issues

Stone and Strap reserves the right to correct pricing errors at any time.

If a pricing error affects an order, customers may be notified and offered available options, including order cancellation and refund where appropriate.

Taxes

Applicable sales taxes may be calculated during checkout according to applicable laws and regulations.

The amount of tax charged may vary based on:

• Customer location

• Shipping destination

• Product category

• Regulatory requirements

Customers are responsible for any applicable taxes associated with their purchases.

Fraud Prevention Measures

To protect customers and maintain secure transactions, Stone and Strap utilizes fraud prevention procedures.

Orders may be reviewed when indicators suggest elevated risk.

Fraud review procedures may include:

• Address verification

• Payment verification

• Identity confirmation

• Manual order review

• Additional documentation requests

Orders flagged for review may experience processing delays.

Stone and Strap reserves the right to cancel transactions that cannot be verified or appear fraudulent.

Order Verification

In certain situations, customers may be contacted to verify order details before processing.

Verification requests may involve confirmation of:

• Billing information

• Shipping information

• Payment authorization

• Customer identity

Failure to complete verification requests may result in order cancellation.

Payment Declines

A transaction may be declined for various reasons, including:

• Insufficient funds

• Incorrect payment information

• Expired cards

• Fraud prevention restrictions

• Bank limitations

• Payment provider issues

• Security concerns

Customers experiencing payment declines should contact their financial institution or payment provider for assistance.

Stone and Strap does not control bank authorization decisions.

Order Confirmation

Once payment authorization is successfully completed and an order is accepted, customers will receive an order confirmation email.

Order confirmation typically includes:

• Order number

• Purchased products

• Billing information summary

• Shipping information summary

• Order status information

Receipt of an order confirmation does not guarantee immediate shipment.

Shipping procedures are governed by our Shipping Policy.

Refund Payments

Approved refunds are generally issued to the original payment method used during checkout.

Refund processing times may vary depending on:

• Payment provider

• Banking institution

• Credit card issuer

• Transaction method

Refunds are typically processed within 3–5 business days following approval.

Additional processing time may be required by financial institutions.

Customers should review our Return and Refund Policy for complete refund eligibility requirements.

Chargebacks and Payment Disputes

Customers are encouraged to contact Stone and Strap before initiating a chargeback or payment dispute.

Most concerns can be resolved more efficiently through direct communication.

When a chargeback is initiated, Stone and Strap may provide supporting documentation including:

• Order records

• Payment records

• Tracking information

• Delivery confirmations

• Customer communications

• Fraud review results

Abuse of chargeback procedures may result in account restrictions and additional order review requirements.

Promotional Discounts and Coupons

Stone and Strap may occasionally provide:

• Discount codes

• Promotional offers

• Coupon campaigns

• Seasonal discounts

• Limited-time promotions

Promotional offers may be subject to specific eligibility requirements and limitations.

Promotions:

• Cannot be exchanged for cash

• May expire without notice

• May be limited to specific products

• May not be combined with other offers

Stone and Strap reserves the right to modify or discontinue promotions at any time.

Subscription and Recurring Payments

If subscription services or recurring billing features become available in the future, additional terms may apply.

Customers will be informed of applicable recurring billing conditions before enrollment.

Third-Party Payment Providers

Stone and Strap may utilize third-party payment service providers to process transactions.

These providers may maintain their own:

• Terms of service

• Privacy policies

• Security practices

• Transaction procedures

Customers are encouraged to review applicable third-party policies when using payment services.

Limitation of Liability

Stone and Strap shall not be responsible for losses resulting from:

• Bank errors

• Payment provider interruptions

• Unauthorized account access caused by customer negligence

• Third-party service outages

• Technical disruptions beyond our control

Customers are responsible for safeguarding account credentials and payment information.

Policy Updates

Stone and Strap reserves the right to update, modify, revise, or replace this Payment Policy at any time.

Updates become effective upon publication on our website unless otherwise required by law.

Customers are encouraged to review this policy periodically.

Business Information

Business Name: Stone and Strap

Contact Number: +1 (704) 674-5233

Support Email: support@stone-and-strap.store

Business Hours: 9:00 AM – 5:00 PM

Live Chat Support: Available 24/7

Business Address: 1837 Cross Point Road Matthews, NC 28105 United States