Shipping Policy

Overview

Thank you for choosing Stone and Strap.

At Stone and Strap, we are committed to providing a transparent, reliable, and efficient shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and handled after purchase. It also outlines customer responsibilities, carrier responsibilities, estimated delivery timelines, and procedures for resolving shipping-related concerns.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy as well as our Shipping Policy, Return and Refund Policy, Privacy Policy, Payment Policy, Terms of Service, and Cancellation Policy and other applicable policies published on our website.

We encourage all customers to carefully review this policy before making a purchase.

Shipping Destinations

Stone and Strap currently ships exclusively within the United States.

We proudly provide shipping services throughout the continental United States and eligible U.S. locations where carrier services are available.

At this time, we do not offer international shipping. Orders submitted with shipping addresses outside the United States may be canceled before fulfillment.

Certain delivery locations may be subject to carrier restrictions, service limitations, accessibility issues, or temporary disruptions. These locations may include remote rural regions, military addresses, island territories, restricted delivery zones, and locations affected by severe weather or transportation interruptions.

If delivery restrictions affect your order, our customer support team will contact you using the information provided during checkout.

Free Shipping Policy

Stone and Strap currently offers FREE Standard Shipping on eligible orders delivered within the United States.

No minimum purchase amount is required unless otherwise stated during promotional campaigns, seasonal sales, special events, clearance events, or limited-time offers.

Any additional shipping charges, expedited delivery fees, or carrier surcharges will be clearly displayed before checkout completion.

We do not apply hidden shipping fees after an order has been successfully placed.

Order Processing Time

Every order submitted through Stone and Strap undergoes a verification and fulfillment process before shipment.

Standard processing time is:

1–2 Business Days

Processing activities may include:

• Order confirmation

• Payment verification

• Fraud prevention review

• Inventory confirmation

• Product inspection

• Packaging preparation

• Shipping label creation

• Carrier scheduling

Business days are Monday through Friday, excluding weekends, federal holidays, public holidays, emergency closures, and severe weather interruption days.

Orders placed on weekends or holidays begin processing on the next available business day.

During periods of increased demand, processing times may require additional business days. These periods may include holiday shopping seasons, promotional events, inventory restocking periods, and unexpected operational disruptions.

While we strive to process orders promptly, processing times are estimates and are not guaranteed.

Shipping Transit Time

Once processing is complete, orders are transferred to our shipping partners for transportation and final delivery.

Standard transit times generally range between:

2–5 Business Days

Actual delivery times may vary depending on delivery location, carrier performance, weather conditions, transportation availability, seasonal demand, public holidays, and local delivery circumstances.

Most customers receive their orders within:

3–7 Business Days Total

This estimate includes both order processing and shipping transit time.

Estimated delivery dates are provided for convenience only and should not be considered guaranteed delivery commitments.

Business Hours

Our fulfillment and shipping operations are conducted during the following business hours:

Monday – Friday

9:00 AM – 5:00 PM

Orders are not processed during weekends, federal holidays, emergency closures, or business interruptions beyond our reasonable control.

Orders received outside operating hours will be processed during the next available business period.

Shipping Carriers

To ensure reliable and efficient deliveries, Stone and Strap partners with trusted shipping providers.

Shipping carriers may include:

• USPS

• UPS

• FedEx

• DHL

• Regional carriers

• Last-mile delivery partners

Carrier selection is determined based on delivery location, package dimensions, package weight, shipping efficiency, carrier availability, and operational requirements.

Carrier selection may change without prior notice.

Shipment Tracking

Once an order has shipped, customers will receive a shipping confirmation email containing shipment details and tracking information.

Tracking information may include:

• Tracking number

• Carrier information

• Shipment details

• Tracking instructions

• Estimated delivery information

Tracking information may require 24–72 hours to become active after shipment creation because carriers require time to scan packages into their transportation systems.

Customers are responsible for monitoring shipment progress and ensuring availability to receive deliveries when necessary.

Shipping Address Requirements

Customers are responsible for providing complete and accurate shipping information during checkout.

Required information may include:

• Full legal name

• Street address

• Apartment or unit number if applicable

• City

• State

• ZIP code

• Contact phone number

• Email address

Incorrect or incomplete shipping information may result in delivery delays, failed deliveries, returned shipments, carrier correction fees, or additional shipping charges.

Stone and Strap is not responsible for delays or losses caused by inaccurate information submitted by customers.

Address Verification

For fraud prevention and delivery accuracy purposes, Stone and Strap may verify shipping addresses before shipment.

Orders containing incomplete, suspicious, or unverifiable information may be delayed, placed on hold, subjected to verification procedures, or canceled.

Customers may be contacted to confirm shipping details before shipment approval.

Delivery Attempts

Shipping carriers may attempt delivery multiple times depending on their individual procedures.

If delivery cannot be completed because the customer is unavailable, access to the property is restricted, signature requirements are not met, the address is incorrect, or the package is refused, the carrier may attempt redelivery, hold the package at a local facility, or return the shipment to sender.

Additional shipping fees may apply if reshipment becomes necessary.

Delayed Deliveries

Although we strive to ensure timely delivery, delays occasionally occur.

Delivery delays may result from severe weather, natural disasters, transportation disruptions, high-volume shipping periods, labor strikes, public emergencies, carrier operational issues, government restrictions, or security inspections.

Stone and Strap cannot guarantee delivery dates and is not responsible for carrier-related delays beyond our reasonable control.

Lost Packages

If tracking information indicates no movement for an extended period, customers should first contact the shipping carrier directly.

If carrier assistance does not resolve the issue, customers may contact Stone and Strap for additional support.

Lost package investigations may require order details, tracking information, customer verification, delivery confirmation details, and supporting documentation.

Any replacement, refund, or resolution remains subject to carrier findings and internal review procedures.

For additional information regarding refund eligibility, customers should review our Return and Refund Policy.

Delivered But Not Received Packages

If tracking information indicates that a package has been delivered but cannot be located, customers should:

1. Check around the delivery location.
2. Check with household members.
3. Check with neighbors.
4. Contact the shipping carrier.
5. Review delivery photographs if available.

Once a package is marked as delivered by the carrier, responsibility may transfer according to carrier policies. However, Stone and Strap will assist customers in communicating with carriers whenever reasonably possible.

Damaged Shipments

Customers should inspect all delivered orders immediately upon receipt.

If a shipment arrives damaged, customers must notify Stone and Strap within 30 days of delivery.

To initiate a review, customers may be asked to provide photographs of the damaged product, packaging materials, shipping labels, order information, and any supporting documentation.

Approved claims may qualify for replacement, exchange, store credit, or refund in accordance with our Return and Refund Policy.

Incorrect Items

If a customer receives an incorrect item, the issue must be reported within 30 days of delivery.

Customers may be required to submit product photographs, packaging photographs, order details, and proof of delivery.

Upon verification, Stone and Strap may provide replacement instructions or another appropriate resolution.

Exchange and Replacement Shipping

Approved exchange and replacement requests may require the return of the original item.

When a return is authorized:

1. Customers will receive return instructions.
2. A return shipping label may be provided when applicable.
3. Products must be securely packaged.
4. Customers must follow all instructions provided by our support team.

Failure to follow approved return procedures may affect eligibility for replacement, exchange, or refund.

Customers should review our Return and Refund Policy for complete details regarding returns and exchanges.

Fraud Prevention

To protect customers and maintain secure operations, Stone and Strap reserves the right to verify customer information, hold suspicious orders, request additional verification, cancel fraudulent transactions, or refuse service when necessary.

Orders flagged by fraud prevention systems may experience processing delays while verification procedures are completed.

Force Majeure

Stone and Strap shall not be responsible for delays, interruptions, or failures caused by events beyond our reasonable control.

Such events may include natural disasters, floods, earthquakes, hurricanes, severe weather, war, terrorism, civil unrest, government actions, public health emergencies, transportation failures, utility outages, and similar events.

In such circumstances, shipping timelines may be extended without liability.

Policy Updates

Stone and Strap reserves the right to update, revise, modify, or replace this Shipping Policy at any time.

Changes become effective immediately upon publication on our website unless otherwise required by law.

Customers are encouraged to review this policy periodically to remain informed about current shipping procedures.

Business Information

Business Name: Stone and Strap

Contact Number: +1 (704) 674-5233

Support Email: support@stone-and-strap.store

Business Hours: 9:00 AM – 5:00 PM

Live Chat Support: Available 24/7

Business Address: 1837 Cross Point Road Matthews, NC 28105 United States

Shipping Coverage: United States Only

Standard Shipping: Free Shipping Across USA