I’ve expanded the policy while keeping the same meaning, structure, shipping timelines, and business information unchanged.
Shipping & Delivery Policy
Thank you for choosing Stone and Strap. We appreciate your trust in our brand and are committed to delivering your order safely, efficiently, and within the expected delivery timeframes. Our goal is to provide a smooth and reliable shipping experience from the moment your order is placed until it arrives at your destination. This Shipping & Delivery Policy explains our order processing procedures, shipping methods, delivery timelines, tracking information, and other important details related to the shipment of your purchases. We encourage customers to review this policy carefully to understand how our shipping process works and what to expect after placing an order.
Processing & Delivery Schedule
Order Processing Time
Orders are processed within 0–2 business days (Monday through Friday) after they have been successfully placed and payment has been confirmed. During this processing period, orders are reviewed, prepared, packaged, and handed over to the shipping carrier for delivery. Orders placed on weekends, public holidays, or other non-business days will be processed on the next available business day. While many orders may be processed sooner, processing times may occasionally vary depending on order volume, inventory verification, or operational requirements.
Daily Cut-Off Time
Orders placed before 4:00 PM EST (GMT -05:00) are generally processed on the same business day whenever possible. Orders submitted after the daily cut-off time will typically begin processing on the following business day. Meeting the cut-off time helps ensure that orders move through our fulfillment process as quickly and efficiently as possible.
Shipping Time
After an order has been processed and dispatched, standard delivery generally takes 2–4 business days (Monday through Friday). Delivery times are calculated from the date the shipment is handed over to the carrier and may vary slightly depending on the destination, carrier operations, and local delivery conditions.
Estimated Delivery Time
From order confirmation through final delivery, the total estimated delivery timeframe is typically 2–6 business days. This estimate includes both order processing and shipping transit time. While we strive to meet these timelines consistently, delivery delays may occasionally occur due to circumstances beyond our control, including severe weather conditions, transportation disruptions, carrier delays, public holidays, natural events, or periods of exceptionally high seasonal demand.
Shipping Details
Shipping Method
All orders are shipped using Standard U.S. Shipping, which provides dependable and cost-effective delivery throughout our service area. We carefully select shipping solutions designed to balance speed, reliability, and customer satisfaction.
Shipping Cost
We proudly offer free shipping on all orders within the United States. Customers will not be charged additional standard shipping fees for eligible orders shipped within our delivery area. Any applicable charges unrelated to standard shipping will be clearly disclosed during checkout if necessary.
Delivery Area
At this time, Stone and Strap ships exclusively within the United States. We currently do not offer international shipping services. Orders with delivery addresses located outside the United States may not be accepted or fulfilled.
Carriers
To ensure reliable and efficient delivery, we work with trusted shipping partners including USPS, UPS, DHL, and OSM. Carrier selection may vary depending on the shipping destination, package size, operational requirements, and delivery availability. We reserve the right to choose the most appropriate carrier for each shipment to ensure timely and secure delivery.
Order Tracking & Changes
Tracking Updates
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and shipment details. This information allows you to monitor your package as it moves through the carrier’s delivery network. Please allow approximately 24–48 hours after shipment for tracking information to become active and visible within the carrier’s tracking system. Temporary delays in tracking updates may occur while shipment data is being processed by the carrier.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact our customer support team as soon as possible at support@stone-and-strap.store. We will make every reasonable effort to assist with your request before the order enters the shipping process. Once an order has been dispatched and handed over to the carrier, modifications, cancellations, or address changes may no longer be possible. Approved cancellations, where applicable, will be handled in accordance with our Return & Refund Policy.
Delivery Issues
Incorrect Shipping Address
Customers are responsible for carefully reviewing and verifying all shipping information before completing their purchase. Accurate shipping details help prevent delays, delivery failures, and additional shipping expenses. Stone and Strap is not responsible for deliveries made to incorrect, incomplete, inaccurate, or outdated addresses provided during checkout.
If a package must be returned and reshipped because of an address error supplied by the customer, additional shipping charges may apply. If you realize that an address was entered incorrectly after placing an order, please contact us immediately at support@stone-and-strap.store so that we may attempt to correct the information before shipment.
Delayed or Missing Orders
Although most orders arrive within the estimated delivery timeframe, occasional delays may occur due to carrier operations, weather disruptions, transportation issues, or other unforeseen circumstances. If your order has not arrived within the expected delivery period, please contact our support team. We will work directly with the shipping carrier to investigate the status of your shipment, locate the package when possible, and assist in resolving the issue as quickly as possible.
Damaged Deliveries
We take great care in packaging products to help ensure they arrive safely. If your package arrives visibly damaged, you may refuse the delivery when possible. If the package has already been accepted, please contact us at support@stone-and-strap.store as soon as possible and provide clear photographs showing the damage to both the packaging and the product.
Upon review of the information provided, we will assist you in accordance with our Return & Refund Policy and determine the appropriate resolution based on the circumstances of the shipment.
Taxes & Summary
Tax Policy
All applicable sales taxes are already included in product prices in accordance with applicable U.S. regulations. Customers will be able to review the final amount due during checkout before completing their purchase. Any required taxes are calculated and included as part of the order total where applicable.
Shipping Timeline Overview
Order Cut-Off: 4:00 PM EST
Processing Time: 0–2 business days
Shipping Time: 2–4 business days
Total Delivery Time: 2–6 business days
Business Information
Business Name: Stone and Strap
Email: support@stone-and-strap.store
Business Hours: 9:00 AM – 5:00 PM
Address: 1837 Cross Point Road, Matthews, NC 28105, United States
Live Chat Support: Available 24/7