Contact Us
How You Can Contact Us
- By Email
You can reach out to us via email for any questions, concerns, or feedback. This is the most effective option for detailed inquiries or when you need to share additional information or documents. Every message is reviewed carefully so we can provide a clear and helpful response.
- By Mail
You may also send official correspondence to our registered business address. While postal communication may take longer than email, all mail is handled with the same level of care and attention.
Support Hours
Our customer support team is available during the following hours:
- Monday to Friday: 9:00 AM – 5:00 PM (GMT -05:00)
- Closed: Weekends and public holidays
Messages received outside these hours will be responded to on the next business day.
Our Response Commitment
We aim to reply to all inquiries within 24–48 business hours. If your request requires additional time or review, we will keep you informed about the status and expected response timeframe.
Common Support Requests
Customers typically contact Stone and Strap for:
- Questions about products before placing an order
- Order tracking and delivery updates
- Help with returns or refunds
- Information about shipping costs or delivery timelines
- General feedback about our store and services
Every request is important to us and is handled with care and attention.
Our Service Standards
When you contact Stone and Strap, you can expect:
- Professional and respectful communication
- Clear and honest answers based on our policies
- Fair and practical solutions
- Efficient handling of your request
We value every interaction and use customer feedback to continuously improve our service and overall shopping experience.
Contact Info:
Business Name: Stone and Strap
Email: support@stone-and-strap.store
Business Hours: 9:00 AM – 5:00 PM
Address:1837 Cross Point Road, Matthews 28105, United States
Live Chat Support: Available 24/7