Privacy Policy

Stone and Strap is an e-commerce brand focused on offering high-quality belts and everyday accessories through our online store. Our goal is to provide a reliable, smooth, and transparent shopping experience from the moment you visit our website to final delivery and post-purchase support.

Our store operates on Shopify, which provides the technical system for displaying products, processing orders, and handling secure payments. By using our website, placing an order, or contacting us, you agree to the practices described in this policy.

Understanding the Customer Journey

At Stone and Strap, a typical customer experience includes:

  • Browsing our collection of belts and accessories
  • Adding items to the cart and placing an order
  • Providing contact, shipping, and billing details
  • Receiving order confirmation and updates
  • Order processing, shipping, and delivery
  • Accessing support for returns, exchanges, or inquiries

We only collect the information necessary to ensure each of these steps is handled efficiently and securely.

Personal Information We Collect

To process orders and provide support, we collect essential details such as:

  • Contact Information: Name, email address, phone number, and shipping/billing addresses
  • Payment Information: Payment method details (processed securely through our payment partners)
  • Order Data: Products viewed, purchased, shipped, or returned
  • Account Details: Login information and saved preferences
  • Support Records: Communication history through email, chat, or phone

How We Use Your Information

Your information is used strictly for business purposes, including:

  • Processing and confirming orders
  • Managing shipping and delivery timelines
  • Providing order updates and customer support
  • Handling returns, exchanges, and refunds
  • Improving website performance and user experience
  • Preventing fraud and ensuring security
  • Meeting legal and regulatory requirements

We do not collect unnecessary data or use your information beyond these essential functions.

Logistics, Shipping & Delivery

Order processing begins after payment is successfully confirmed.

Delivery times depend on your location and selected shipping method. Estimated delivery details, order cut-off times, and tracking information are provided at checkout or via email updates.

If any unexpected delays occur, Stone and Strap will inform you as soon as possible.

Returns, Refunds & Issue Resolution

We aim to handle all order-related issues fairly and clearly.

Return or refund eligibility depends on the product condition and the situation involved. Once approved, refunds are issued back to the original payment method within a standard processing period.

To request a return or refund, customers should contact us with their order details.

Support & Communication

For assistance, you can contact Stone and Strap through:

  • Email: For detailed inquiries or document sharing
  • Phone: For direct support during business hours
  • Live Chat / Forms: For quick questions and general help

We aim to provide clear and timely responses across all channels.

Data Sharing & Security

We only share necessary information with trusted partners to complete your order:

  • Shopify: For website hosting and checkout systems
  • Payment Providers: For secure payment processing
  • Shipping Carriers: For order delivery

We use appropriate security measures to protect your data. However, no online system can be completely risk-free. Your information is retained only as long as needed for order processing, customer support, or legal compliance.

Your Rights & Policy Updates

Depending on your location, you may have the right to request access, correction, or deletion of your personal data, or opt out of certain communications.

Requests can be made through our contact channels. We may update this policy from time to time, and the latest version will always be available on our website.

Business Info:

Business Name: Stone and Strap
Email: support@stone-and-strap.store
Business Hours: 9:00 AM – 5:00 PM
Address:1837 Cross Point Road, Matthews 28105, United States
Live Chat Support: Available 24/7