Return and Refund Policy

Return & Refund Policy

At Stone and Strap, customer satisfaction is important to us. If your purchase does not meet your expectations, we offer a fair and straightforward return and refund process. By placing an order with us, you agree to the terms outlined below.

1. Return Eligibility (30 Days)

You may request a return within 30 days of receiving your order. To qualify, items must meet the following conditions:

  • Unused and unworn
  • In original condition
  • Returned with all original packaging, tags, and accessories
  • Free from any damage not caused during delivery

Important:
Items that show signs of use, wear, or customer-caused damage may not be accepted. Final sale items and customized products are not eligible for return.

2. How to Request a Return

Please contact our support team before sending any item back.

Email: support@stone-and-strap.store
Required Information: Your order number and the reason for the return

Once your request is approved, we will send you a return label via email. Returns sent without prior approval will not be processed.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery at support@stone-and-strap.store

Include clear photos of the issue. You can choose between:

  • A replacement item at no extra cost
  • A full refund

(Replacement delivery times may vary depending on location.)

4. Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original product following our return process and place a new order separately.

For damaged or incorrect items, we will provide a replacement without additional charges.

5. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or clearance conditions. These exclusions will be clearly communicated on the product page where applicable.

Additionally, items returned without proper authorization or without proof of purchase may not be accepted.

6. Refund Process

After we receive and inspect your returned item, you will be notified by email.

Approved refunds are issued to your original payment method.

  • Processing Time: Typically within 5 business days after approval

Note:
Bank processing times may vary, and original shipping costs are non-refundable.

7. Order Cancellations

Orders can be canceled for a full refund before they are shipped.

Once an order has been dispatched, it cannot be canceled. However, you may still return the item according to this policy.

8. Discounts & Promotions

Discount codes must be applied during checkout.

We are unable to apply or refund discounts after an order has been completed.

7. Inspection and Approval

All returned items are subject to inspection upon arrival. This inspection is conducted to verify the condition of the product and confirm eligibility for a refund or replacement.

Stone & Strap reserves the right to deny refunds if the returned item does not meet the required conditions.

8. Refund Process

Approved refunds are processed after successful inspection of the returned product. Refunds are typically issued using the original payment method unless otherwise specified.

Processing times may vary depending on the payment provider and financial institution. Customers should allow a reasonable period for the refund to be completed.

9. Refund Delays

If your refund has not been received within 5 business days after it has been approved, don’t worry—sometimes slight delays can occur due to bank processing times, payment provider policies, or public holidays. In some cases, it may take additional time for the refunded amount to reflect in your account, depending on your original payment method.

We recommend first checking with your bank or payment provider to confirm if the transaction is still being processed on their end. If you still do not see the refund after this period, please reach out to us at support@stone-and-strap.store with your order number and any relevant details. Our support team will look into the matter and assist you as quickly as possible to ensure the issue is resolved without further delay.

Business Info:

Business Name: Stone and Strap
Email: support@stone-and-strap.store
Business Hours: 9:00 AM – 5:00 PM
Address:1837 Cross Point Road, Matthews 28105, United States
Live Chat Support: Available 24/7