Shipping Policy

Shipping & Delivery Policy

Thank you for choosing Stone and Strap. We are committed to delivering your order safely and within the expected timeframes. Please review the details below to understand how our shipping process works.

Processing & Delivery Schedule

Order Processing Time:
Orders are processed within 0–2 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next working day.

Daily Cut-Off Time:
Orders placed before 4:00 PM EST (GMT -05:00) are usually processed on the same business day.

Shipping Time:
After dispatch, standard delivery typically takes 2–4 business days (Monday to Friday).

Estimated Delivery Time:
From order confirmation to final delivery, the total estimated timeframe is 2–6 business days. Please note that delays may occur due to weather conditions, carrier issues, or high seasonal demand.

Shipping Details

Shipping Method: Standard U.S. Shipping
Shipping Cost: Free shipping on all orders within the United States
Delivery Area: We currently ship only within the United States

Carriers: We work with trusted shipping partners such as USPS, UPS, DHL, and OSM to ensure reliable delivery.

Order Tracking & Changes

Tracking Updates:
Once your order has been shipped, you will receive an email with your tracking number. Please allow 24–48 hours for tracking details to become active in the carrier system.

Order Changes & Cancellations:
If you need to modify or cancel your order, contact us as soon as possible at support@stoneandstrap.com. We will try to assist before the order is shipped. After dispatch, changes are no longer possible. Approved cancellations will follow our Return & Refund Policy.

Delivery Issues

Incorrect Shipping Address:
Please double-check your shipping details at checkout. Stone and Strap is not responsible for deliveries made to incorrect or incomplete addresses. If a package must be reshipped due to an address error, additional charges may apply. If you notice a mistake, contact us immediately at support@stone-and-strap.store

Delayed or Missing Orders:
If your order does not arrive within the estimated timeframe, please reach out to our support team. We will work with the carrier to locate your shipment and resolve the issue.

Damaged Deliveries:
If your package arrives damaged, you may refuse the delivery if possible. Otherwise, contact us at support@stone-and-strap.store with clear photos of the damage so we can assist you according to our Return & Refund Policy.

Taxes & Summary

Tax Policy:
All applicable sales taxes are already included in product prices, in accordance with U.S. regulations.

 

Shipping Timeline Overview:

  • Order Cut-Off: 4:00 PM EST
  • Processing Time: 0–2 business days
  • Shipping Time: 2–4 business days
  • Total Delivery Time: 2–6 business days

Business Info:

Business Name: Stone and Strap
Email: support@stone-and-strap.store
Business Hours: 9:00 AM – 5:00 PM
Address:1837 Cross Point Road, Matthews 28105, United States
Live Chat Support: Available 24/7