Return and Refund Policy<\/p>\n\n\n\n
At Stone and Strap, customer satisfaction is one of our highest priorities. We strive to provide quality products, accurate product descriptions, secure transactions, and reliable customer support. This Return and Refund Policy explains the conditions under which customers may request a return, replacement, exchange, store credit, or refund for products purchased through our website.<\/p>\n\n\n\n
We encourage all customers to carefully review this policy before placing an order. By making a purchase from Stone and Strap, you acknowledge and agree to the terms outlined in this Return and Refund Policy, as well as our Shipping Policy<\/a><\/strong>, Return and Refund Policy<\/a><\/strong>, Privacy Policy<\/a><\/strong>, Payment Policy<\/a><\/strong>, Terms of Service<\/a><\/strong>, and Cancellation Policy<\/a><\/strong>.<\/p>\n\n\n\n We understand that issues can occasionally occur during fulfillment, shipping, or product handling. If a product arrives damaged, defective, incorrect, or incomplete, we are committed to reviewing the situation and providing an appropriate resolution when eligibility requirements are met.<\/p>\n\n\n\n To ensure fair treatment for all customers, return and refund requests are subject to review, verification, and approval.<\/p>\n\n\n\n Customers may request assistance regarding eligible products within 30 days of the confirmed delivery date.<\/p>\n\n\n\n Requests submitted after the 30-day eligibility period may not qualify for review, replacement, exchange, store credit, or refund.<\/p>\n\n\n\n We strongly recommend inspecting all products immediately upon delivery.<\/p>\n\n\n\n Customers may qualify for a return, replacement, exchange, store credit, or refund review if any of the following situations occur:<\/p>\n\n\n\n \u2022 The product arrives damaged during shipping.<\/p>\n\n\n\n \u2022 The product arrives with a manufacturing defect.<\/p>\n\n\n\n \u2022 The wrong item was received.<\/p>\n\n\n\n \u2022 The wrong belt style, size, color, or variation was shipped by our fulfillment team.<\/p>\n\n\n\n \u2022 Essential components are missing from the package.<\/p>\n\n\n\n \u2022 The product received substantially differs from the item ordered.<\/p>\n\n\n\n All claims must be supported by appropriate documentation and evidence.<\/p>\n\n\n\n If a product arrives damaged, customers must notify Stone and Strap within 30 days of delivery.<\/p>\n\n\n\n To help us investigate the issue, customers may be asked to provide:<\/p>\n\n\n\n \u2022 Clear photographs of the damaged product.<\/p>\n\n\n\n \u2022 Photographs of the product packaging.<\/p>\n\n\n\n \u2022 Photographs of shipping labels.<\/p>\n\n\n\n \u2022 Order confirmation details.<\/p>\n\n\n\n \u2022 Additional supporting information when necessary.<\/p>\n\n\n\n After review and verification, we may offer a replacement, exchange, store credit, or refund depending on the circumstances.<\/p>\n\n\n\n If a product arrives with a manufacturing defect or functional issue that prevents normal intended use, customers should contact us promptly.<\/p>\n\n\n\n Examples may include:<\/p>\n\n\n\n \u2022 Broken buckles.<\/p>\n\n\n\n \u2022 Damaged fastening mechanisms.<\/p>\n\n\n\n \u2022 Manufacturing defects.<\/p>\n\n\n\n \u2022 Material defects.<\/p>\n\n\n\n \u2022 Structural issues affecting usability.<\/p>\n\n\n\n Each claim is reviewed individually to determine eligibility.<\/p>\n\n\n\n If you receive a product different from the item ordered, please contact our customer support team within 30 days of delivery.<\/p>\n\n\n\n Customers may be required to provide:<\/p>\n\n\n\n \u2022 Product photographs.<\/p>\n\n\n\n \u2022 Packaging photographs.<\/p>\n\n\n\n \u2022 Shipping label photographs.<\/p>\n\n\n\n \u2022 Order information.<\/p>\n\n\n\n Upon verification, we may provide a replacement, exchange, store credit, or another appropriate resolution.<\/p>\n\n\n\n If your order arrives with missing items, customers should contact us as soon as possible.<\/p>\n\n\n\n We may review:<\/p>\n\n\n\n \u2022 Order records.<\/p>\n\n\n\n \u2022 Packing documentation.<\/p>\n\n\n\n \u2022 Shipment details.<\/p>\n\n\n\n \u2022 Carrier information.<\/p>\n\n\n\n Once verification is complete, an appropriate resolution will be provided when applicable.<\/p>\n\n\n\n To maintain fairness and prevent abuse of our policies, certain situations are generally not eligible for return, refund, exchange, or replacement.<\/p>\n\n\n\n These situations may include:<\/p>\n\n\n\n \u2022 Change of mind after purchase.<\/p>\n\n\n\n \u2022 Ordering the wrong size selected by the customer.<\/p>\n\n\n\n \u2022 Ordering the wrong style or variation.<\/p>\n\n\n\n \u2022 Buyer’s remorse.<\/p>\n\n\n\n \u2022 Products showing normal wear and tear.<\/p>\n\n\n\n \u2022 Damage caused by misuse, neglect, improper handling, or accidents.<\/p>\n\n\n\n \u2022 Products altered or modified after delivery.<\/p>\n\n\n\n \u2022 Claims submitted after the eligibility period.<\/p>\n\n\n\n \u2022 Unauthorized return shipments.<\/p>\n\n\n\n \u2022 Refused deliveries without prior approval.<\/p>\n\n\n\n \u2022 Shipping delays caused by carriers, weather conditions, or circumstances beyond our reasonable control.<\/p>\n\n\n\n Customers must contact Stone and Strap and obtain authorization before returning any merchandise.<\/p>\n\n\n\n Returns submitted without authorization may:<\/p>\n\n\n\n \u2022 Be refused.<\/p>\n\n\n\n \u2022 Be returned to sender.<\/p>\n\n\n\n \u2022 Experience processing delays.<\/p>\n\n\n\n \u2022 Become ineligible for review.<\/p>\n\n\n\n Customers should never send products back without receiving return instructions from our support team.<\/p>\n\n\n\n To process claims efficiently and fairly, we may require supporting documentation.<\/p>\n\n\n\n Examples include:<\/p>\n\n\n\n \u2022 Product photographs.<\/p>\n\n\n\n \u2022 Packaging photographs.<\/p>\n\n\n\n \u2022 Video evidence when applicable.<\/p>\n\n\n\n \u2022 Order confirmation details.<\/p>\n\n\n\n \u2022 Delivery confirmation information.<\/p>\n\n\n\n \u2022 Shipping label images.<\/p>\n\n\n\n \u2022 Additional verification documents.<\/p>\n\n\n\n Failure to provide requested documentation may result in delays or denial of the claim.<\/p>\n\n\n\n Once a request is submitted, our support team follows a structured review process.<\/p>\n\n\n\n Step 1: Request Submission<\/p>\n\n\n\n The customer submits the claim and supporting documentation.<\/p>\n\n\n\n Step 2: Verification<\/p>\n\n\n\n Our team reviews the provided information to verify eligibility.<\/p>\n\n\n\n Step 3: Investigation<\/p>\n\n\n\n Additional information may be requested if necessary.<\/p>\n\n\n\n Step 4: Resolution<\/p>\n\n\n\n A final decision is provided regarding:<\/p>\n\n\n\n \u2022 Return approval.<\/p>\n\n\n\n \u2022 Exchange approval.<\/p>\n\n\n\n \u2022 Replacement approval.<\/p>\n\n\n\n \u2022 Store credit approval.<\/p>\n\n\n\n \u2022 Refund approval.<\/p>\n\n\n\n \u2022 Claim denial.<\/p>\n\n\n\n If an exchange request is approved, customers may receive instructions regarding the return process.<\/p>\n\n\n\n Depending on inventory availability, Stone and Strap may offer:<\/p>\n\n\n\n \u2022 Product exchange.<\/p>\n\n\n\n \u2022 Alternative replacement.<\/p>\n\n\n\n \u2022 Store credit.<\/p>\n\n\n\n \u2022 Refund where applicable.<\/p>\n\n\n\n Exchange requests remain subject to product availability.<\/p>\n\n\n\n Where appropriate, Stone and Strap may provide a replacement product instead of issuing a refund.<\/p>\n\n\n\n Replacement eligibility may apply when:<\/p>\n\n\n\n \u2022 Products arrive damaged.<\/p>\n\n\n\n \u2022 Products arrive defective.<\/p>\n\n\n\n \u2022 Incorrect items are shipped.<\/p>\n\n\n\n \u2022 Essential parts are missing.<\/p>\n\n\n\n Replacement products are generally shipped after claim approval and verification.<\/p>\n\n\n\n Shipping of replacement products will be handled in accordance with our Shipping Policy<\/a><\/strong>.<\/p>\n\n\n\n Refunds may be approved under circumstances including:<\/p>\n\n\n\n \u2022 Orders canceled before fulfillment begins.<\/p>\n\n\n\n \u2022 Verified fulfillment errors.<\/p>\n\n\n\n \u2022 Approved damaged item claims where replacement is unavailable.<\/p>\n\n\n\n \u2022 Approved defective item claims where replacement is unavailable.<\/p>\n\n\n\n \u2022 Situations required by applicable consumer protection laws.<\/p>\n\n\n\n Refund approval is determined after review and verification.<\/p>\n\n\n\n Once a refund request has been reviewed and approved, Stone and Strap will process the refund within 3\u20135 business days.<\/p>\n\n\n\n Approved refunds will be issued to the original payment method used during checkout.<\/p>\n\n\n\n Depending on your bank, credit card issuer, PayPal account, or payment provider, it may take an additional 5\u201310 business days for the refunded amount to appear in your account after the refund has been processed.<\/p>\n\n\n\n Customers will receive a confirmation email once the refund has been issued.<\/p>\n\n\n\n Stone and Strap is not responsible for delays caused by banks, card issuers, payment processors, or other third-party financial institutions.<\/p>\n\n\n\n Return shipping responsibility depends on the reason for the return and the outcome of the claim review process.<\/p>\n\n\n\n For approved returns involving:<\/p>\n\n\n\n \u2022 Damaged products.<\/p>\n\n\n\n \u2022 Defective products.<\/p>\n\n\n\n \u2022 Incorrect items shipped by Stone and Strap.<\/p>\n\n\n\n \u2022 Missing components caused by fulfillment errors.<\/p>\n\n\n\n Stone and Strap may provide a prepaid return shipping label at no additional cost to the customer when applicable.<\/p>\n\n\n\n Once the return request has been approved, return instructions will be provided by our support team.<\/p>\n\n\n\n Customers are responsible for securely packaging the item and following all provided instructions.<\/p>\n\n\n\n For returns resulting from circumstances not caused by Stone and Strap, including but not limited to:<\/p>\n\n\n\n \u2022 Ordering the wrong product.<\/p>\n\n\n\n \u2022 Ordering the wrong size.<\/p>\n\n\n\n \u2022 Ordering the wrong variation.<\/p>\n\n\n\n \u2022 Change of mind.<\/p>\n\n\n\n \u2022 Buyer\u2019s remorse.<\/p>\n\n\n\n \u2022 No longer wanting the item after delivery.<\/p>\n\n\n\n The customer may be responsible for all return shipping costs.<\/p>\n\n\n\n Return shipping charges are generally non-refundable unless the return is the result of an error made by Stone and Strap.<\/p>\n\n\n\n Customers are encouraged to contact Stone and Strap before initiating a chargeback or payment dispute.<\/p>\n\n\n\n Most concerns can be resolved more efficiently through direct communication with our support team.<\/p>\n\n\n\n When chargebacks are initiated, we may provide relevant documentation to payment processors, including:<\/p>\n\n\n\n \u2022 Order records.<\/p>\n\n\n\n \u2022 Tracking information.<\/p>\n\n\n\n \u2022 Delivery confirmations.<\/p>\n\n\n\n \u2022 Customer communications.<\/p>\n\n\n\n Fraudulent chargebacks may result in account restrictions and additional review procedures.<\/p>\n\n\n\n To protect customers and maintain fair business practices, Stone and Strap reserves the right to investigate claims involving:<\/p>\n\n\n\n \u2022 Suspicious activity.<\/p>\n\n\n\n \u2022 Repeated refund requests.<\/p>\n\n\n\n \u2022 Altered documentation.<\/p>\n\n\n\n \u2022 False reports.<\/p>\n\n\n\n \u2022 Delivery manipulation.<\/p>\n\n\n\n \u2022 Abuse of company policies.<\/p>\n\n\n\n Fraudulent claims may be denied without compensation.<\/p>\n\n\n\n Nothing in this Return and Refund Policy is intended to limit or exclude rights provided under applicable consumer protection laws.<\/p>\n\n\n\n Customers may have additional rights depending on their jurisdiction, and such rights will prevail where required by law.<\/p>\n\n\n\n Stone and Strap reserves the right to modify, revise, update, or replace this Return and Refund Policy at any time.<\/p>\n\n\n\n Changes become effective immediately upon publication on our website unless otherwise required by law.<\/p>\n\n\n\n Customers are encouraged to review this page periodically to stay informed regarding policy updates.<\/p>\n\n\n\n Business Name: Stone and Strap<\/p>\n\n\n\n Contact Number: +1 (704) 674-5233<\/p>\n\n\n\nOur Return Policy<\/h3>\n\n\n\n
Return Eligibility Period<\/h3>\n\n\n\n
Eligible Reasons for Returns<\/h3>\n\n\n\n
Damaged Products<\/h3>\n\n\n\n
Defective Products<\/h3>\n\n\n\n
Incorrect Products<\/h3>\n\n\n\n
Missing Items<\/h3>\n\n\n\n
Non-Returnable Situations<\/h3>\n\n\n\n
Return Authorization Requirement<\/h3>\n\n\n\n
Evidence Requirements<\/h3>\n\n\n\n
Return Review Process<\/h3>\n\n\n\n
Exchanges<\/h3>\n\n\n\n
Replacements<\/h3>\n\n\n\n
Refund Eligibility<\/h3>\n\n\n\n
Refund Processing Time<\/h3>\n\n\n\n
Return Shipping Responsibility<\/h3>\n\n\n\n
Customer-Paid Returns<\/h3>\n\n\n\n
Chargebacks and Payment Disputes<\/h3>\n\n\n\n
Fraud Prevention<\/h3>\n\n\n\n
Consumer Rights<\/h3>\n\n\n\n
Policy Updates<\/h3>\n\n\n\n
Business Information<\/h3>\n\n\n\n