{"id":54,"date":"2026-05-01T16:26:46","date_gmt":"2026-05-01T16:26:46","guid":{"rendered":"https:\/\/stone-and-strap.store\/?page_id=54"},"modified":"2026-05-03T04:17:35","modified_gmt":"2026-05-03T04:17:35","slug":"return-and-return-policy","status":"publish","type":"page","link":"https:\/\/stone-and-strap.store\/?page_id=54","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"54\" class=\"elementor elementor-54\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38af618 e-con-full e-flex e-con e-parent\" data-id=\"38af618\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddc77b0 text-center wd-el-page-heading elementor-widget elementor-widget-wd_page_heading\" data-id=\"ddc77b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_page_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"entry-title title\">Return and Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-804c8c1 elementor-widget elementor-widget-heading\" data-id=\"804c8c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Return &amp; Refund Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80bcb08 elementor-widget elementor-widget-wd_text_block\" data-id=\"80bcb08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>At <strong data-start=\"163\" data-end=\"183\">Stone and Strap<\/strong>, customer satisfaction is important to us. If your purchase does not meet your expectations, we offer a fair and straightforward return and refund process. By placing an order with us, you agree to the terms outlined below.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47d2a9c elementor-widget elementor-widget-heading\" data-id=\"47d2a9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Return Eligibility (30 Days)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c133e0f elementor-widget elementor-widget-wd_text_block\" data-id=\"c133e0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"451\" data-end=\"573\">You may request a return within <strong data-start=\"483\" data-end=\"494\">30 days<\/strong> of receiving your order. To qualify, items must meet the following conditions:<\/p><ul data-start=\"575\" data-end=\"738\"><li data-start=\"575\" data-end=\"596\">Unused and unworn<\/li><li data-start=\"597\" data-end=\"622\">In original condition<\/li><li data-start=\"623\" data-end=\"686\">Returned with all original packaging, tags, and accessories<\/li><li data-start=\"687\" data-end=\"738\">Free from any damage not caused during delivery<\/li><\/ul><p data-start=\"740\" data-end=\"909\"><strong data-start=\"740\" data-end=\"754\">Important:<\/strong><br data-start=\"754\" data-end=\"757\" \/>Items that show signs of use, wear, or customer-caused damage may not be accepted. Final sale items and customized products are not eligible for return.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83add3a elementor-widget elementor-widget-heading\" data-id=\"83add3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. How to Request a Return<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6979dab elementor-widget elementor-widget-wd_text_block\" data-id=\"6979dab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"948\" data-end=\"1009\">Please contact our support team before sending any item back.<\/p><p data-start=\"1011\" data-end=\"1126\"><strong data-start=\"1011\" data-end=\"1021\">Email:<\/strong> <span style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-family: Lato, Arial, Helvetica, sans-serif; font-size: 14px; text-decoration: underline; color: #0000ff;\"><a class=\"decorated-link cursor-pointer\" style=\"text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 14px; color: #0000ff;\" href=\"mailto:support@stone-and-strap.store\" rel=\"noopener\" data-start=\"4339\" data-end=\"4365\">support@stone-and-strap.store<\/a><\/span><br data-start=\"4365\" data-end=\"4368\" \/><strong data-start=\"1051\" data-end=\"1076\">Required Information:<\/strong> Your order number and the reason for the return<\/p><p data-start=\"1128\" data-end=\"1260\">Once your request is approved, we will send you a return label via email. Returns sent without prior approval will not be processed.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a521167 elementor-widget elementor-widget-heading\" data-id=\"a521167\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Damaged, Defective, or Incorrect Orders<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36fe676 elementor-widget elementor-widget-wd_text_block\" data-id=\"36fe676\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"1315\" data-end=\"1452\">If your order arrives damaged, defective, or incorrect, please notify us within <strong data-start=\"1395\" data-end=\"1405\">7 days<\/strong> of delivery at <span style=\"font-family: Lato, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; text-decoration: underline; color: #0000ff;\"><a class=\"decorated-link cursor-pointer\" style=\"font-size: 14px; color: #0000ff;\" href=\"mailto:support@stone-and-strap.store\" rel=\"noopener\" data-start=\"4339\" data-end=\"4365\">support@stone-and-strap.store<\/a><\/span><\/p><p data-start=\"1454\" data-end=\"1512\">Include clear photos of the issue. You can choose between:<\/p><ul data-start=\"1514\" data-end=\"1571\"><li data-start=\"1514\" data-end=\"1553\">A replacement item at no extra cost<\/li><li data-start=\"1554\" data-end=\"1571\">A full refund<\/li><\/ul><p data-start=\"1573\" data-end=\"1633\">(Replacement delivery times may vary depending on location.)<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79f4016 elementor-widget elementor-widget-heading\" data-id=\"79f4016\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Exchanges<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-182de08 elementor-widget elementor-widget-wd_text_block\" data-id=\"182de08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"1658\" data-end=\"1691\">We do not offer direct exchanges.<\/p><p data-start=\"1693\" data-end=\"1826\">If you would like a different item, please return the original product following our return process and place a new order separately.<\/p><p data-start=\"1828\" data-end=\"1917\">For damaged or incorrect items, we will provide a replacement without additional charges.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81a15b5 elementor-widget elementor-widget-heading\" data-id=\"81a15b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Non-Returnable Items<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0134714 elementor-widget elementor-widget-wd_text_block\" data-id=\"0134714\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Certain items may not be eligible for return due to hygiene, customization, or clearance conditions. These exclusions will be clearly communicated on the product page where applicable.<\/p><p>Additionally, items returned without proper authorization or without proof of purchase may not be accepted.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78f4420 elementor-widget elementor-widget-heading\" data-id=\"78f4420\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">6. Refund Process<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20df919 elementor-widget elementor-widget-wd_text_block\" data-id=\"20df919\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"2046\" data-end=\"2125\">After we receive and inspect your returned item, you will be notified by email.<\/p><p data-start=\"2127\" data-end=\"2187\">Approved refunds are issued to your original payment method.<\/p><ul data-start=\"2189\" data-end=\"2261\"><li data-start=\"2189\" data-end=\"2261\"><strong data-start=\"2191\" data-end=\"2211\">Processing Time:<\/strong> Typically within 5 business days after approval<\/li><\/ul><p data-start=\"2263\" data-end=\"2354\"><strong data-start=\"2263\" data-end=\"2272\">Note:<\/strong><br data-start=\"2272\" data-end=\"2275\" \/>Bank processing times may vary, and original shipping costs are non-refundable.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-209fa1b elementor-widget elementor-widget-heading\" data-id=\"209fa1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">7. Order Cancellations<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f05719e elementor-widget elementor-widget-wd_text_block\" data-id=\"f05719e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"2389\" data-end=\"2454\">Orders can be canceled for a full refund before they are shipped.<\/p><p data-start=\"2456\" data-end=\"2578\">Once an order has been dispatched, it cannot be canceled. However, you may still return the item according to this policy.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38129a1 elementor-widget elementor-widget-heading\" data-id=\"38129a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">8. Discounts &amp; Promotions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc5c71e elementor-widget elementor-widget-wd_text_block\" data-id=\"fc5c71e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"2616\" data-end=\"2663\">Discount codes must be applied during checkout.<\/p><p data-start=\"2665\" data-end=\"2742\">We are unable to apply or refund discounts after an order has been completed.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-661b3e3 elementor-widget elementor-widget-heading\" data-id=\"661b3e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">7. Inspection and Approval<span style=\"font-family: Roboto, sans-serif;font-size: 22px;font-style: normal;font-weight: 600\"><\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-074c5bf elementor-widget elementor-widget-wd_text_block\" data-id=\"074c5bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>All returned items are subject to inspection upon arrival. This inspection is conducted to verify the condition of the product and confirm eligibility for a refund or replacement.<\/p><p>Stone &amp; Strap reserves the right to deny refunds if the returned item does not meet the required conditions.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13420e1 elementor-widget elementor-widget-heading\" data-id=\"13420e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">8. Refund Process<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2752ef5 elementor-widget elementor-widget-wd_text_block\" data-id=\"2752ef5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Approved refunds are processed after successful inspection of the returned product. Refunds are typically issued using the original payment method unless otherwise specified.<\/p><p>Processing times may vary depending on the payment provider and financial institution. Customers should allow a reasonable period for the refund to be completed.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d7fa90 elementor-widget elementor-widget-heading\" data-id=\"4d7fa90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">9. Refund Delays<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b21f34b elementor-widget elementor-widget-wd_text_block\" data-id=\"b21f34b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"0\" data-end=\"348\">If your refund has not been received within 5 business days after it has been approved, don\u2019t worry\u2014sometimes slight delays can occur due to bank processing times, payment provider policies, or public holidays. In some cases, it may take additional time for the refunded amount to reflect in your account, depending on your original payment method.<\/p><p data-start=\"350\" data-end=\"774\" data-is-last-node=\"\" data-is-only-node=\"\">We recommend first checking with your bank or payment provider to confirm if the transaction is still being processed on their end. If you still do not see the refund after this period, please reach out to us at <span style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-family: Lato, Arial, Helvetica, sans-serif; font-size: 14px; text-decoration: underline; color: #0000ff;\"><a style=\"text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 14px; color: #0000ff;\" href=\"mailto:support@stone-and-strap.store\" rel=\"noopener\" data-start=\"4339\" data-end=\"4365\">support@stone-and-strap.store<\/a> <\/span>with your order number and any relevant details. Our support team will look into the matter and assist you as quickly as possible to ensure the issue is resolved without further delay.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01da21a elementor-widget elementor-widget-heading\" data-id=\"01da21a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Business Info:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dde2a5 elementor-widget elementor-widget-wd_text_block\" data-id=\"9dde2a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"4290\" data-end=\"4545\"><strong data-start=\"4290\" data-end=\"4308\">Business Name:<\/strong> Stone and Strap<br data-start=\"4325\" data-end=\"4328\" \/><strong data-start=\"4328\" data-end=\"4338\">Email:<\/strong> <span style=\"text-decoration: underline; color: #0000ff;\"><a class=\"decorated-link cursor-pointer\" style=\"color: #0000ff; text-decoration: underline;\" href=\"mailto:support@stone-and-strap.store\" rel=\"noopener\" data-start=\"4339\" data-end=\"4365\">support@stone-and-strap.store<\/a><\/span><br data-start=\"4365\" data-end=\"4368\" \/><strong data-start=\"4399\" data-end=\"4418\">Business Hours:<\/strong> 9:00 AM \u2013 5:00 PM<br data-start=\"4436\" data-end=\"4439\" \/><strong data-start=\"4439\" data-end=\"4451\">Address:<\/strong><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff; text-decoration: underline;\"><a style=\"color: #0000ff; text-decoration: underline;\" href=\"https:\/\/maps.app.goo.gl\/Un3kNmykqi8ksjkd7\">1837 Cross Point Road, Matthews 28105, United States<\/a><\/span><\/span><br \/><strong data-start=\"4506\" data-end=\"4528\">Live Chat Support:<\/strong> Available 24\/7<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy Return &amp; Refund Policy At Stone and Strap, customer satisfaction is important to us. If your<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-54","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stone-and-strap.store\/index.php?rest_route=\/wp\/v2\/pages\/54","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stone-and-strap.store\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stone-and-strap.store\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stone-and-strap.store\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stone-and-strap.store\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=54"}],"version-history":[{"count":5,"href":"https:\/\/stone-and-strap.store\/index.php?rest_route=\/wp\/v2\/pages\/54\/revisions"}],"predecessor-version":[{"id":422,"href":"https:\/\/stone-and-strap.store\/index.php?rest_route=\/wp\/v2\/pages\/54\/revisions\/422"}],"wp:attachment":[{"href":"https:\/\/stone-and-strap.store\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=54"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}